Philadelphia Insurance Company

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Re: BBB Case # Dear Heather O ,Please allow this letter to serve as our response to BBB Complaint ID #.

received by our offices on 3/7/2019 At s, we strive to provide the best service possible to all clients and customers.

Obviously here we missed the mark In October 2018, we moved all of our billing processes to a new platform.. We continue to work through the transition, which includes adapting to some new automated functions.. In this case, we regret that an error led to the insured receiving a notice of cancelation. HERE

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